precautions

Store the product in a separate case, in a bag with a zipper, or in a dry place.
We use SILVER925 for our items because we want them to be used for a long time.
Please use it for a long time and enjoy the change over time.

Nickel, which is prone to metal allergies, is not used as the material,
but the ingredients that cause allergies vary from person to person.
Take a patch test at a medical institution before you use it.

No returns or exchanges will be accepted under any circumstances.
Repairs and maintenance are also not available.
If it arrives damaged, please contact the customer with a photo.

Office hours: 10:30-17:30 (except Saturdays, Sundays and national holidays)
MAIL : info@online-ten.com

Please note that silver925 is a soft material and may be damaged or deformed if excessive force is applied.
Please use a special care cloth and cleaner for silver925.
If you touch sweat, sebum, hot springs, seawater, rubber products, perfumes, or cosmetics,
it will cause a chemical reaction and discolor, so be careful not to touch them.

18k coating is applied on the material of SILVER925.
The coating may peel off with use.
Gently wipe 18kgp with a cloth such as silk or gold cleaner.
Same as silver, if you touch sweat, sebum, hot springs, seawater, rubber products, perfumes, or cosmetics,
it will cause a chemical reaction and discolor, so be careful not to touch them.

K18/K10 is very delicate that will be damaged just by hitting from hard object or applying an impact.
Please note that rubbing, catching, and even minor impacts in your daily life
can cause damage or scratches on your jewelry.
Please use a pouch or box partition and store them one by one so that the jewelry does not collide with each other.

Jewelery is vulnerable to chlorine and sulfur, so the bullion may discolor.
In addition, daily cosmetics, creams, hair sprays, perfumes and other oils, water work, bathing, pool water,
dust, sweat, soap, scale Dirt such as, the above oil, moisture, dirt adheres, or leaving it in a tinged state may cause
discoloration or clouding of shine.
Jewelery is something you wear, so even if you treat it carefully, it will be affected by everyday foreign substances
such as sweat and sebum.
When you wear it, we recommend that you wear it just before going out after the makeup and hair set are completed.

To prevent discoloration of the jewelry, avoid direct sunlight during storage.
Store the small pieces of jewelry in a case with a lid and store them out of direct sunlight.
However, jewelery can deteriorate if stored in a damp place.
Please take it out of the case and perform maintenance on a regular basis.

When putting on and taking off jewelry, gently wipe off any sweat, sebum, or dust with a soft cloth.
we recommend that the K18/K10 series should be polished with TEN.'S original jewelry cloth
that does not contain abrasives.
If you are concerned about dirt, please clean it with a jewelry cleaner.

* Depending on the individual constitution, symptoms such as itching and rash may occur.
If you feel any abnormality on your skin, discontinue use and consult a specialist.
* Please note that we are not responsible for any injuries or allergies during use.
* Please note thae deterioration and discoloration of jewelry will vary depending on the individual constitution.

This is a delicate product made by specially processing glass.
So please handle it gently.
It may be damaged by a strong impact or drop.
The silver part uses SILVER925.
If you touch sweat, sebum, hot springs, seawater, rubber products, perfumes, or cosmetics,
it will cause a chemical reaction and discolor, so be careful not to touch them.
Please use a special care cloth for SILVER925.

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Leather products use natural materials.
The quality may be impaired by rubbing, rubbing, color transfer, scratches, getting wet, etc.
Please be careful when using it.
Store leather products in a well-ventilated place away from direct sunlight.

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The ceramic series is hand-made one by one.
There will be some color unevenness and some individual differences peculiar to pottery,
Please be aware of this in advance and enjoy the texture.
Also, if you give a strong impact or put a heavy object on the accessory,
Please note that it may cause cracks, chips, or damage.

* Since the metal part is made of silver925 material, it will change color over time.
　Please take care of it and enjoy your unique expression for a long time as the texture changes.
　For the silver part, please refer how to use silver separately.

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Since natural stones are used, the color shade may vary slightly due to the nature of the material. Natural stone products (including pearls) are very delicate materials and react to moisture, salt, alcohol, chemicals, cosmetics, and sweat, causing discoloration and deterioration of the texture. Please remove the product from exercise, cooking, laundry, bathing, hot springs, sea bathing, etc. Please wipe gently with a soft cloth in case any of the above ingredients adhere to the product and take care of it.

Since resin is used, the color shade may vary slightly due to the nature of the material. Resin is sensitive to impact, so please be careful not to drop or collide with hard objects. Please avoid contact with hard objects as much as possible. Please do not leave the product in direct sunlight for a long period of time as it may cause discoloration.

TEN. Necklaces and bracelets are made of very delicate and delicate materials.
If it is twisted or broken, it may cause the chain to break, so please handle it gently.
After use, please clean it by special cloth or special cleaner.

The post part also uses SILVER925,
As you wear it due to the nature of the material it may become loose or deformed.
In that case, gently push up the post part with your finger.
It will return to its original position. You can fasten it.
Gently without putting too much effort please handle it.

Please use a special care cloth and cleaner for SILVER925.
Gently wipe 18KGP with a cloth such as silk or gold cleaner.
If you touch sweat, sebum, hot springs, seawater, ubber products, perfumes, or cosmetics,
it will cause a chemical reaction and discolor, so be careful not to touch them.
Please store in a place with low humidity.
It is a very delicate product, so please handle it gently.

earrings are made with screw-type parts to prevent them from falling off.
Please rotate the screws when wearing the earrings. Please be careful not to apply too much force to any part other than the screw, as it may deform the earring.